There is a big misconception of what credit unions are and when you think of how credit unions started, it was people helping people- it was crowdsourcing before crowdsourcing was cool. When resources are pooled together, all participants thrive. This not only allows us to help our members succeed financially while remaining personable but also allows us to drive more innovation, accept continuous adaption and improve the member experience.
7 Cooperative Principles we live by
- Voluntary and Open Membership
- Democratic Member Control
- Members’ Economic Participation
- Autonomy and Independence
- Education, Training, and Information
- Cooperation among Cooperatives
- Concern for Community
UA staff w/Cody at Harper’s Playground, Arbor Lodge Park.
We met Cody (Harper’s Dad and Founder of Harper’s Playground) in October, 2015 and immediately fell in love with their mission to “create more play”. Many UA staff members are parents of kids who love to play. Many of us are kids at heart and love to play ourselves. As each of us stood at the top of the hill looking around at the original playground in Arbor Lodge Park, we realized we wanted to help. In our first few months of fundraising, we earned $706.94 and a few pies in the face.
We’re always accepting donations in our North Portland office in the cute jars created by Lennon’s (Harper’s sister) class and we’re excited to think of more ways to help create more play with Harper’s Playground in the future!
Learn more or make a direct donation here: www.harpersplayground.org
UA staff at Doernbecher Children’s Hospital, OHSU.
Supporting our community is very important to us. No one needs us more than kids. Since 1983, Members of the Credit Union Movement have been supporting Children’s Hospitals through CU4Kids. 100% of every dollar donated by credit union members to CU4Kids goes directly to a Children’s Miracle Network hospital. The money raised in our offices via donation jars, contests, etc. goes to Doernbecher Children’s Hospital. Last year UA members gave $1,744.62 to help sick kids get better.
Learn more or make a direct donation here: www.cu4kids.org
Ever wonder how kids learn to be financially responsible and independent? Well we do too. Many kids do not get this type of education at home or in school. We’re gathering and training volunteers to give kids a dose of reality followed by some financial advice to help them succeed outside of this fun but realistic exercise. If you or someone you know would like to volunteer OR if you are a teacher or parent that would like us to bring our reality fair to your school, contact us today.
Cooperate with Us
It takes a lot of volunteers to successfully run our financial cooperative. If you have a volunteer spirit of any kind and are interested in learning what you can do for your credit union, contact us for more information. No experience necessary! We are always looking for more volunteers.
Board of Directors
Member Company Picnic Booths
Does your business want to help support our reality fair or partner with us to do something great for Harper’s Playground or CU4Kids? Contact us today.
Member Service Promise
It is the policy of this credit union to personify the philosophy of people helping people in our everyday operation. This will be accomplished by treating our members as owners, not customers. We will foster a feeling of sincere caring and concern for their financial well-being.
We will always put our members first.
We will personalize each and every owner’s experience.
We will treat all members equally.
We will greet every member with a smile and enthusiasm.
We will treat each owner’s visit with genuine care and honesty.
We will return a member’s call or email within 1 business hour.
We will respond to research requests within 24 business hours, if not with a resolution then at least an update and an ETA.
We will treat each member’s problem as if it is our own.
We will listen and treat all concerns with importance and address them with urgency.
We will apologize for errors and work hard to correct them as quickly as possible.
We will do our very best to turn each owner’s negative experience into a positive one.
We will analyze every service and fee to make sure it’s the best we can do for our cooperative.
We will put the needs of the owner before profit, every time.
We will work hard to give every owner more than what they’re looking for in a credit union. If we can’t, we’ll refer them to someone who can.